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Terms and Conditions

Hertfordshire Ironing Service – Terms and Conditions

Effective Date: [25 September 2025]

  1. Introduction
    Welcome to Hertfordshire Ironing Service. By using our services, you agree to comply with and be bound by the following Terms and Conditions. These terms govern the provision of ironing and related services in Hertfordshire.
  2. Services Provided
  • We provide ironing, folding, and garment care services.
  • Services are offered via drop off and collection at ‘Ashlea, Felden Lane, Hemel Hempstead, Hertfordshire, HP3 0BA’
  • We reserve the right to refuse service for items that are unsafe, damaged, or unsuitable for ironing.
  1. Bookings
  • All bookings must be made in advance via our website, phone, or approved email.
  • Bookings are confirmed only once payment details are provided or agreed upon.
  • We reserve the right to reschedule or cancel appointments due to unforeseen circumstances. Customers will be notified as soon as possible.
  1. Pricing and Payment
  • Our prices are listed on the website or provided upon request.
  • Payment is due at the time of collection or service completion unless otherwise agreed.
  • We accept payment methods, e.g., cash, card, online payment.
  • Prices may change; however, the rate agreed at booking will be honoured for that service.
  1. Customer Responsibilities
  • Customers must provide clean items.
  • Items should be free from hazardous materials, flammable substances, or sharp objects.
  • Customers are responsible for ensuring accurate details are provided.
  1. Liability
  • While we take care in handling garments, Hertfordshire Ironing Service is not liable for pre-existing damage to items.
  • We will take reasonable care to avoid damage, but in the unlikely event of damage caused by negligence, liability is limited to the value of the item.
  • We are not liable for delays caused by traffic, weather, or other unforeseen events.
  1. Cancellations and Refunds
  • Customers may cancel bookings 24 hours in advance without charge.
  • Cancellations within 24 hours may incur a 50% service charge.
  • Refunds for completed services are only issued in case of service failure agreed by both parties.
  1. Privacy
  • Customer information is collected and stored in accordance with the UK GDPR.
  • We do not share personal data with third parties.
  1. Changes to Terms
  • Hertfordshire Ironing Service may update these Terms and Conditions at any time.
  • Customers will be notified of significant changes via email or website update.
  1. Governing Law
  • These Terms and Conditions are governed by the laws of England and Wales.
  • Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us:
Hertfordshire Ironing Service
Email: hertfordshireironingservice@gmail.com
Phone: 07926739387
Website: www.hertfordshireironingservice.co.uk